Shipping Policy
RoboPaw – Shipping Policy
Last Updated: February 20, 2026
This Shipping Policy explains how RoboPaw processes, ships, and delivers orders worldwide. By placing an order on our Website, you agree to the terms outlined below.
For shipping inquiries, contact:
RoboPaw Support
robopaw.shop@gmail.com
1. Order Processing
All orders are subject to verification and acceptance.
Processing begins after payment confirmation and may include:
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Order verification
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Fraud screening
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Inventory confirmation
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Quality control checks
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Secure packaging preparation
Most orders are processed within 1–5 business days.
During periods of high demand, product launches, promotions, or verification checks, processing times may be extended.
Business days exclude weekends and public holidays.
RoboPaw reserves the right to delay or cancel orders flagged for fraud review or verification.
2. Shipping Destinations
RoboPaw ships worldwide.
In some cases, shipping may be limited due to:
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Carrier restrictions
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Customs regulations
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Logistical disruptions
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High-risk delivery regions
If we cannot ship to your location, your order will be cancelled and refunded.
3. Estimated Delivery Times
Estimated delivery times vary by destination:
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United States: 5–12 business days
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Europe / United Kingdom: 6–15 business days
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Canada / Australia / New Zealand: 7–18 business days
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Rest of World: 8–20 business days
These timeframes are estimates and not guarantees.
Delivery may be affected by:
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Customs processing
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Carrier delays
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Weather conditions
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Holidays
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Transportation disruptions
RoboPaw is not responsible for delays caused by third-party logistics providers or customs authorities.
4. Tracking Information
Once your order ships, you will receive a confirmation email with tracking details.
Tracking may take 24–72 hours to update after shipment.
International shipments may show limited updates until arrival in the destination country.
5. Address Accuracy
Customers are responsible for entering accurate shipping information.
If an incorrect or incomplete address is provided:
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Delivery may fail
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The package may be returned
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Additional shipping fees may apply for reshipment
RoboPaw is not responsible for lost shipments due to incorrect address details.
6. Customs, Duties & Taxes
International orders may be subject to:
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Customs duties
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VAT
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Import taxes
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Brokerage fees
These charges are determined by your country and are not controlled by RoboPaw.
Customers are responsible for paying all applicable fees.
Failure to pay customs duties may result in:
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Delivery refusal
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Return to sender
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Package destruction
Refunds (if applicable) will only be processed after confirmed return.
7. Signature-Required Deliveries
For certain orders, RoboPaw may require signature confirmation upon delivery.
If signature delivery applies:
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The carrier must obtain a signature
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Liability transfers upon signed delivery
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Missed deliveries may result in return or reattempt
If a customer requests unattended delivery, RoboPaw is not responsible for loss after delivery confirmation.
8. High-Risk Delivery Regions
For certain regions, additional delivery measures may be applied:
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Signature-required delivery
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Hold-for-pickup
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Enhanced tracking
These measures are used to ensure delivery reliability and reduce fraud.
9. Delivered but Not Received
If tracking shows “Delivered”:
Customers must:
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Check surroundings and neighbors
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Contact the carrier
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Notify RoboPaw within 48 hours
RoboPaw is not responsible for loss after confirmed delivery but may assist in investigation.
10. Damaged Shipments
If your package arrives damaged:
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Take photos of packaging and product
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Report within 48 hours
Failure to report within this timeframe may limit claim eligibility.
11. Split Shipments
Orders with multiple items may be shipped separately.
You may receive multiple tracking numbers.
12. Refused or Unclaimed Packages
Packages may be returned due to:
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Incorrect address
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Delivery refusal
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Failure to claim
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Unpaid customs fees
