Refund & Replacement Policy
RoboPaw – Refund & Replacement Policy
Last Updated: February 20, 2026
RoboPaw is committed to delivering high-quality products and ensuring customer satisfaction. This Refund & Replacement Policy outlines the conditions under which cancellations, returns, refunds, and replacements are processed.
By placing an order with RoboPaw, you agree to the terms described below.
For all refund or return requests, contact:
RoboPaw Support
robopaw.shop@gmail.com
1. Order Cancellations
Orders may be cancelled for a full refund only if the cancellation request is received before the order enters fulfillment.
Once an order has been processed, packed, or shipped, cancellation is no longer possible. In such cases, the order may only qualify for return under the conditions described in this policy.
RoboPaw reserves the right to refuse cancellation requests for orders already transferred to logistics partners.
2. 30-Day Return Eligibility
Customers may request a return within 30 days of confirmed delivery.
Return requests must be submitted in writing and must include:
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Order number
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Full name
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Reason for return
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Supporting documentation (if applicable)
All returns require prior approval. Unauthorized returns may be refused and returned to sender at the customer’s expense.
3. Condition of Returned Items
To qualify for a refund, returned items must:
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Be unused and in original condition
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Include all original packaging, accessories, manuals, and inserts
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Show no signs of wear, installation, misuse, or damage
RoboPaw reserves the right to inspect all returned items.
If a returned item:
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Shows signs of use
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Is missing components
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Is damaged after delivery
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Is returned in incomplete condition
RoboPaw may:
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Refuse the return
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Apply a restocking fee of up to 10%
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Issue a partial refund
All returned items may be documented during inspection.
4. Hygiene & Safety Restrictions
Certain products may be non-returnable once opened or unsealed due to hygiene or safety reasons.
If a product seal is broken, the item may no longer qualify for return unless a manufacturing defect is confirmed.
5. Damaged or Defective Products
If your item arrives damaged or defective, contact RoboPaw within 48 hours of delivery.
Include:
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Order number
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Photos of product
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Photos of packaging
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Unboxing video (if available)
Minor cosmetic variations do not qualify as defects.
If approved, RoboPaw may:
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Replace the item
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Issue a refund
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Offer store credit
6. Delivered but Not Received
If tracking shows “Delivered”:
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Check surroundings and neighbors
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Contact carrier
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Notify RoboPaw within 48 hours
RoboPaw is not responsible for theft after delivery but may assist with investigation.
7. Return Shipping
Customers are responsible for return shipping unless the item is defective.
Tracked shipping is strongly recommended.
RoboPaw is not responsible for lost returns.
8. Refund Processing
Approved refunds are issued within 7–10 business days.
Shipping fees are non-refundable unless due to our error.
9. International Orders
Customers are responsible for customs duties and return shipping.
Refused or unclaimed packages are only refunded after confirmed return.
10. Abuse & Fraud Protection
RoboPaw reserves the right to deny refunds in cases of:
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Repeated abuse
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Fake damage claims
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Item substitution
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Chargeback misuse
