Privacy Policy
RoboPaw – Privacy Policy
Last Updated: February 20, 2026
RoboPaw (“RoboPaw”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you visit our website (the “Site”), make a purchase, or interact with our services.
By using our Site, you agree to the practices described in this Privacy Policy.
For privacy inquiries, contact:
RoboPaw Support
robopaw.shop@gmail.com
1. Scope of This Policy
This Privacy Policy applies to information we collect:
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When you visit our Site
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When you place an order
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When you contact customer support
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When you subscribe to communications
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Through cookies and tracking technologies
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Through service providers supporting our operations
This Policy does not apply to third-party websites.
2. Information We Collect
2.1 Information You Provide
We may collect:
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Full name
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Email address
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Shipping and billing address
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Phone number (if provided)
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Order and transaction details
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Customer support communications
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Photos or videos submitted for claims
2.2 Payment Information
Payments are processed by secure third-party providers.
RoboPaw does not store full card details.
We may receive:
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Payment confirmation
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Payment method type
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Fraud screening results
2.3 Automatically Collected Data
When you use the Site, we may collect:
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IP address
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Device and browser type
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Operating system
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Location data (approximate)
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Pages visited
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Interaction behavior
This helps improve performance, security, and user experience.
3. How We Use Your Information
We use your data to:
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Process and fulfill orders
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Provide shipping updates
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Respond to support inquiries
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Prevent fraud and unauthorized transactions
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Improve Site performance
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Personalize user experience
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Comply with legal obligations
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Send marketing communications (with consent)
4. Legal Basis (Where Applicable)
We process data based on:
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Contractual necessity (orders)
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Legitimate interests (fraud prevention, optimization)
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Legal obligations
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Consent (marketing, cookies)
You may withdraw consent at any time.
5. Fraud Prevention
We use automated and manual systems to detect fraud.
We may:
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Analyze transactions
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Check IP and device data
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Verify billing and shipping details
Orders flagged as high-risk may be delayed or cancelled.
6. Sharing of Information
We do not sell your personal data.
We may share information with:
Service Providers
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Payment processors
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Shipping carriers
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Logistics partners
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Email services
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Fraud prevention tools
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Hosting providers
Legal Requirements
We may disclose data to:
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Comply with law
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Respond to legal requests
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Prevent fraud
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Defend disputes or chargebacks
Business Transfers
Data may be transferred in case of merger or acquisition.
7. International Transfers
Your data may be processed outside your country.
We implement safeguards where required by law.
8. Cookies & Tracking
We use cookies to:
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Enable Site functionality
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Maintain shopping sessions
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Analyze traffic
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Improve experience
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Support advertising
You can manage cookies in your browser settings.
9. Marketing Communications
If you opt in, we may send:
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Promotions
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Product updates
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Offers
You can unsubscribe anytime.
Transactional emails cannot be disabled while orders are active.
10. Data Retention
We retain data as necessary to:
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Complete orders
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Provide support
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Comply with laws
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Prevent fraud
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Resolve disputes
11. Data Security
We use:
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Secure servers
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Encrypted transactions
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Access controls
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Monitoring systems
However, no system is 100% secure.
12. Your Rights
Depending on your location, you may request:
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Access to your data
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Correction
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Deletion
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Restriction of processing
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Data portability
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Withdrawal of consent
Requests can be sent to:
RoboPaw Support
robopaw.shop@gmail.com
We may request identity verification.
13. Children’s Privacy
Our Site is not intended for individuals under 16.
We do not knowingly collect data from children.
14. Chargeback & Dispute Data
In case of disputes, RoboPaw may provide:
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Order details
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Tracking confirmation
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Delivery proof
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IP logs
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Communication records
